Meet Our Team

Alex Snotherly
Principal Agent

I have been an insurance agent and agency owner since 1989. I have a Chartered Property and Casualty Underwriter, CPCU, designation and consider myself an insurance coverage geek. I enjoy and appreciate the opportunity to provide advice and counsel to customers and the community about insurance-related issues. I work with customers to help them make informed decisions while prioritizing their insurance dollars.

Born and raised right here in Raleigh, NC. I am married and have two daughters that I continue to learn with and admire greatly. I have lived and worked in Charlotte and Old Saybrook CT. I graduated from ECU with a BS in Urban and Regional Planning. I like to run, and train for a 1/2 marathon annually with other races in between. I did my first Spartan Race this year. That likely is my last also. I like to work with my hands building and tear things up…..especially construction related. I also enjoy hot yoga, and of course spending time with my wife and dog. I think the hot yoga practice might seem “peculiar” to some especially if you have never tried. I mean you are intentionally in a place where you sweat more than you can imagine.

I am a Guardian Ad Litem volunteer, supporter of Methodist Home for Children, Wake Co SPCA, and several veterans groups.

Joseph Wells
Associate Agent

Phone: (919) 832-5832

I have a decade of experience in the insurance industry including 8 years of service with Snotherly Insurance. I initially began my career selling life insurance & health insurance before making moving to Snotherly Insurance. I currently specialize in Commercial/Business Insurance for our agency. I enjoy the opportunity to work alongside business leaders in our community to not only protect their assets appropriately but also to assist them in keeping their insurance cost down so that their businesses may receive more profit and therefore grow and thrive.

I was born & raised in Raleigh, North Carolina (same city as our insurance agency). While finishing my degree, I served as manager for 2 local established restaurants in the community which allowed me access to understanding Liability, Workers Compensation & the restaurant exposures that many business owners encounter daily. Dogs, Music & Fitness. My passions outside of business & insurance include playing with & training my Australian Shepherd, (named Jax), playing music (I play guitar, drums & piano) and I do strive to exercise almost daily. I enjoy spending time playing music as well as traveling to new places when I have the down time. I have performed as a local DJ since in College and have performed events and parties for many celebrities and been featured on the TV Show “Say Yes to the Dress”

I have very little spare time, but do try to donate monetarily on a regular basis to the local SPCA Dog shelter, as well as the Food Bank of North Carolina and St. Jude’s Children Hospital as these are all non profits that I care about.

Carol Hegel
Agency Operations Manager

Phone: (919) 832-5832

I was licensed in 1992 and have enjoyed many years in the business helping others protect what’s important to them. I owned my own Agency for 20 years. I enjoy explaining insurance to my clients. It sounds basic but I find that most people just don’t understand how it works. I take the time to break it down so it makes sense.

I grew up just outside of the Triangle in Guilford County but headed East to UNCW where I graduated with a degree in Economics. After College I moved to Raleigh and have loved my many years here in the Capital City. I was recently married and I enjoy traveling and spending time with my children. I like to spend most of my free time in front of the TV catching up on my favorite series. I love to cook and pair wines with my dinners.

Javiera Milan
Licensed Sales and Service Rep

Phone: (919) 832-5832

I have been a Licensed Sales and Service Representative with the Snotherly Insurance Agency since 2010. I’m very familiar with our clients and do my best to advise them based on their insurance needs. Here at the Snotherly Agency we always have our client’s best interest at heart. I also am the Sales and Service Representative for our Latino clients as I am bilingual; fluent in English and Spanish.
I am originally from South America, grew up in South Florida and have been in North Carolina since 2006. Between my husband and I, we have 5 children so there is never a dull moment in our house! My ideal weekend would be doing something fun with our kids and a nice dinner out with my husband and our closest friends. I also love traveling, especially to the Caribbean!

Collin McDonald
Insurance Specialist

Phone: (984) 292-1526

I have a Degree in Risk Management and Insurance Appalachian State University. I handle both commercial and personal insurance, and have 3 years experience on the agency side. I love giving business-owners, homeowners, friends, and family the peace of mind that they have the best, and hardest working agent in the industry. I love solving problems, and dealing with new things every day.

Born and raised in Raleigh, NC. I lived in Boone, NC and attended Appalachian State University. I also love the outdoors, especially snowboarding, hiking, and being on the water. I love being in the mountains, beach, or the lake. The mountains have a very special place in my heart, and I also love spending time at the beach or lake. I love to cook, food is a huge passion of mine and I cook just about every meal of the week!

I have been on a building mission trip to Peru and helped with construction and caring for children.

Tracy Whitley
Commercial Service Representative

Phone: (919) 872-5080

I have 30 years combined experience in servicing personal and commercial lines insurance. I enjoy helping customers and answering questions concerning their insurance needs.

I grew up in Hurt, Virginia and moved to the Raleigh area in 1980. I really enjoy spending time with my family when they have free time and spending time with our 4 dogs. I enjoy spending time at home.

Karen Barrilas
Hispanic Customer Service Representative

Phone: (919) 832-5832

I enjoy working the Hispanic Clients. I love to help them resolve questions. I enjoy getting to know all the Snotherly Clients.

I grew up in Guatemala and moved to the US while I was in High School. After High School I attended and graduated from the Music Institute. I really enjoy music and sharing My Miracles with others. I spend time with my Family and my Church Family. I love music and singing.

I am very interested in Helping Kidney transplant patients at UNC Hospitals.

Barb Ramsay
Commercial Service Specialist

Phone: (919) 832-5832

I have worked with the Snotherly Agency for 12 years. I enjoy working with our Clients and the members of the Snotherly Team.

I grew up in Seabrook. Maryland where I graduated from High school in 1984. I enjoy my days off catching up on Pureflix. I enjoy checking out the community yard sales searching for a good deal.

I Volunteer at my Church wherever I’m needed

Mark McDonald
Senior Associate

Phone: (919) 872-5082

I have 25 years experience in the property and casualty insurance field writing personal and commercial lines of insurance. I am excited for our customers as this industry grows with new technology to help provide better service and claims handling

I grew up in North Raleigh. I am a graduate of East Carolina University. I really enjoy talking about Insurance and Sports. I love coaching youth sports in our community. I thrive and have a specialty in placing unusual and high risk insurance needs for our customers

Carol Potter
Personal Lines Account Manager

Phone: (919) 832-5832

I have been with The Snotherly Agency for 16 years. I love educating and advising so that my clients have the products that best meet their needs.

I was raised here in Raleigh. I went to NCSU but married into a long-term Duke family, so we are Duke fans but will always love the Wolfpack, too. Grandbabies! I have 10 ranging in age from 10 to 7 months. My perfect weekend would involve playing with the grandbabies, coffee with a friend and dinner out with my husband and our close friends. I love chocolate chip cookie dough; I love to sing!

passionate about foster case and adoption

Skye Marquez
Customer Service Representative

Phone: (919) 832-5832

I grew up in Garner, NC. Right now I am currently in Community College to get my Associates degree.

I help Delta airlines, RDU out when they have activities. One year I helped with Kaboom, which we helped build a playground. Another time I helped with Sound the Alarm, and I try to make my self available to help when Delta, RDU do blood drives.

Ronda Massey
Commercial Account Manager

Phone: (919) 832-5832

I started in the insurance industry ages ago..back in 1990! What excites me most about my career with Snothelry Ins. is that with each client, I have the opportunity to them protect their assets and help make their dreams a reality. Every team member we have contributes their exceptional talent and that makes us an awesome “team”.

I was born and raised in Upstate NY. In 1989 I relocated to NC and have loved every minute of life! I enjoy laughing, reading, music, and spending time with my grown children along with my grandson. You will often find me at the Dojo (Karate) or the Dojang (Taekwando).

Ben Snotherly
Associate Agent

I am a Raleigh native and was born and raised here. However, I have recently stepped outside of my comfort zone and am currently living in the distant land of Cary, NC. I have recently completed my licensing for Property and Casualty and Life Insurance license and I look forward to being a valuable asset to the Snotherly Insurance Agency team!  The thing that motivates me the most in the workplace is being able to connect and help out the community that has had such a great impact on my life.  I find excitement in the ability to competitively rate and insure all that are in need.

During my personal time, I enjoy watching sports and am an avid sports fan. I absolutely love North Carolina State, The Carolina Panthers, and The Atlanta Braves. Something my customers might not know about me is my guilty pleasure is soda…Mountain Dew to be exact. I spend my free time attending sporting events, relaxing with my wife, our golden retriever, and two cats. My wife and I have found our church home and we enjoy helping to raise money and donating when we can!

Linda Wyatt
Customer Service Representative

While growing up, I traveled and lived in many different states because my father was a Marine and had several duty stations. We finally landed in Jacksonville, NC where I graduated from high school. I later transferred to Raleigh to attend North Carolina State University in 1981 and have been here since. I have worked for Nationwide for 30 years in departments such as personal lines, coding, customer service, screener and underwriting. What excites me most about my work is when I can help someone understand their personal insurance needs. I love that Ah-ha moment!

During my free time, I am an avid fiber artist experienced in crochet. I get such enjoyment out of making heirloom pieces for friends and family. I also donate crocheted afghans to the Rex Cancer Center. My favorite way to spend a weekend is wine tasting with my sister in Yadkin Valley, NC. If the weather isn’t so nice out, you’ll find me indoors playing with yarn.